Leading RegTech Provider PerformLine Releases Complaint Risk Signal Platform

“When a company has a better understanding of their consumer complaints, they have a better understanding of their regulatory risk,” said Alex Baydin, CEO of PerformLine.

PerformLine, the leading RegTech company that delivers automated compliance solutions, announced today at Money20/20 the release of its Complaint Risk Signal Platform which uses data from the Consumer Financial Protection Bureau’s (CFPB) Consumer Complaint Database to provide companies with an up-to-date assessment of the risk associated with their consumer complaints.

The Complaint Risk Signal Platform provides companies with insights into their own complaint data, comparing it to their competitors so they can determine risk on a relative scale. It provides an overall assessment of a company’s risk based on the proprietary analysis of both CFPB complaints and enforcement data.

Offering cloud-based, real-time insights within the PerformLine platform, the Complaint Risk Signal Platform enables companies to see complaint trends over time, monthly trends, sub-product details, issue trends, untimely responses, response types and text analysis. It provides Chief Compliance Officers and any team within an organization a view into how complaints are trending across products and issues, providing critical insights into customer satisfaction and the effectiveness of marketing activities.

“When a company has a better understanding of their consumer complaints, they have a better understanding of their regulatory risk,” said Alex Baydin, CEO of PerformLine. “The intelligence and analysis of consumer complaints provided by our platform offers those using it a competitive advantage with visibility into how complaints are trending across multiple data points.”
Companies can visit PerformLine at Kiosk 5 during Money20/20 from October 22-25 to request a free Risk Assessment Report and free access to the Complaint Risk Signal Platform.

For more information on PerformLine visit: http://performline.com

PerformLine is the leading RegTech company delivering automated compliance solutions for enterprises looking to mitigate regulatory risk and ensure brand safety. Its cloud-based platform empowers compliance functions with the intelligence, insights, and tools needed to mitigate risk across all consumer interactions channels including web, voice, chat, and mobile. PerformLine provides its clients with significant time and costs savings by automating compliance activities across channels and departments. For more information, visit http://www.PerformLine.com or follow PerformLine on Twitter and LinkedIn.

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About the Author: Carrie Brunner

Carrie Brunner grew up in a small town in northern New Brunswick. She studied chemistry in college, graduated, and married her husband one month later. They were then blessed with two baby boys within the first four years of marriage. Having babies gave their family a desire to return to the old paths – to nourish their family with traditional, homegrown foods; rid their home of toxic chemicals and petroleum products; and give their boys a chance to know a simple, sustainable way of life. They are currently building a homestead from scratch on two little acres in central Texas. There’s a lot to be done to become somewhat self-sufficient, but they are debt-free and get to spend their days living this simple, good life together with their five young children. Carrie writes mostly on provincial stories.
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