California Water Association Unveils New Video on Ratemaking Process

United States, California, Sacramento – 06-20-2019 ( — The California Water Association (CWA) has unveiled a new video to help demystify the complex ratemaking process for California’s regulated water utilities.

 The video—in both English and Spanish—walks viewers through the General Rate Case (GRC) process, which requires the California Public Utilities Commission (CPUC) to conduct a detailed review of the rates and costs of the largest regulated water utilities and then to make any needed adjustments every three years. “The ratemaking process is complex and can be overwhelming,” said CWA Executive Director Jack Hawks. “That’s why we set out to produce a tool for CWA member companies to use with their customers that distills the process into steps and terms that are more easily understood. The video also highlights opportunities for the public to provide input to their utilities’ rate proceedings.” The GRC is basically a complete audit and gives everyone an opportunity to take a close look at how a utility operates, and to make sure rates are fair and reasonable and can support the delivery of safe, high-quality and reliable water service.  The video breaks the ratemaking process into five steps and explains how various parties are involved, including the regulated water utility (applicant), Administrative Law Judge, CPUC Commissioners, Public Advocates Office, customers and other interested stakeholders.  The video also explains how rates are based on the costs of providing service—the actual costs to purchase, extract, pump, transport and treat the water to strict standards—and clarifies the opportunity for regulated water utilities to earn a return on investor funding to improve the water system. “We think the video will help the public understand how rates are set through the CPUC’s transparent process. The independent review and approval of operating costs and investment needs help ensure that our water utility systems are properly upgraded and maintained for reliable service today and into the future,” Hawks said. The video is available for viewing on CWA’s website at

Media Contacts:

Company Name: California Water Association
Full Name: Jack Hawks
Phone: (415) 305-4393
Email Address: Send Email

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About the Author: Carrie Brunner

Carrie Brunner grew up in a small town in northern New Brunswick. She studied chemistry in college, graduated, and married her husband one month later. They were then blessed with two baby boys within the first four years of marriage. Having babies gave their family a desire to return to the old paths – to nourish their family with traditional, homegrown foods; rid their home of toxic chemicals and petroleum products; and give their boys a chance to know a simple, sustainable way of life. They are currently building a homestead from scratch on two little acres in central Texas. There’s a lot to be done to become somewhat self-sufficient, but they are debt-free and get to spend their days living this simple, good life together with their five young children. Carrie writes mostly on provincial stories.
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