Updated Research Report Highlights Maturing WebRTC CPaaS Market


Choosing a WebRTC API Platform

With 20 vendors offering various types of solutions, the decision process for selecting the right option for one needs is hard


BlogGeek.me, the leading authority in WebRTC, today released the 7th edition of a report titled “Choosing a WebRTC API Platform”. This report analyzes the WebRTC Communications Platforms as a Service (CPaaS) market, assisting enterprises in picking the right WebRTC CPaaS vendor for their projects.

WebRTC API Platforms are the cornerstone of many communications enabled services. With 20 vendors offering various types of solutions, the decision process for selecting the right option for one needs is hard. Making the wrong decision can be pricey as it may prevent the enterprise from successfully launching the service it planned thus requiring it to rebuild large parts of the service.

The report features 20 active WebRTC CPaaS vendors, covering all aspects of their platform. From the feature set, through support and business models.

“2017 has been a big year for WebRTC, said Badri Rajasekar, TokBox CTO. “In what many considered a very significant piece of the puzzle, Apple announced support for WebRTC in Safari, finally allowing developers to use WebRTC on any browser platform. At the same time, we've seen a surge in adoption of live video communications driven in part by consumer demand. BlogGeek.me's evaluation of this market is a valuable read for those looking for snapshot of this year's trends in WebRTC.”

This updated report includes a new tool in the form of a price calculator, allowing enterprises to estimate and compare the price points of the various WebRTC CPaaS vendors. The price calculator includes pricing based on device minutes, subscribed minutes and bandwidth usage.

The price calculator joins a rich set of tools available with the research report:

  • Online vendor comparison matrix – a quick online tool enabling to easily sift through the vendors covered by the report and finding those matching in feature set to the enterprise’ requirements
  • Vendor selection blueprint – a tool that enables weighing in the alternative vendors based on 19 predefined key performance indicators (KPIs)
  • Price calculator – enabling estimating price points of vendors
  • Visuals kit – to use and embed in internal and external presentations

The research report covers the following topics:


  • What is this report all about?
  • Key Findings
  • Is There a 1-Size Fits All?
  • Who Am I Anyway?
  • Structure of the Report
  • Further Reading

Report Tools
What is WebRTC?

  • The WebRTC Ecosystem

Challenges in WebRTC Service Development

  • VoIP Meets Web
  • Signaling
  • Backend Deployment
  • Browser Support
  • PC Support
  • Mobile Support
  • Legacy Support

Approaches to Developing WebRTC Services

  • Self-Development
  • Integration of Open Source Frameworks
  • Integration of Commercial SDKs and Frameworks
  • Employing SaaS
  • Working with an API Platform
  • Embedding a Service
  • Development Paths in WebRTC
  • Vendor “Lock-In”

Dynamics in the WebRTC API Platforms Market
WebRTC API Platform KPIs

  • Focus
  • Feature Set
  • Deployment Options
  • APIs
  • Documentation
  • Support
  • Self Service

*Business Model

  • Financial & Legal
  • Track Record & Scars
  • Investment

API Platform Vendors

  • Agora.io
  • Apidaze, by VoIP Innovations
  • Apizee
  • Bistri
  • Bit6
  • CaféX
  • Circuit by Unify
  • ECLWebRTC by NTT Communications
  • Kandy
  • OnSIP
  • Phenix
  • Plivo
  • QuickBlox
  • Sinch
  • Temasys
  • TokBox
  • Twilio
  • Vidyo.io
  • Voxeet
  • VoxImplant
  • Other

Outlier API Platform Vendors

  • Respoke by Digium
  • SightCall (formerly Weemo)

Inactive API Platform Vendors

  • AddLive [ACQUIRED]
  • AT&T Developer Platform [SHUTDOWN]
  • forge by Xura [SHUTDOWN]
  • ooVoo [INACTIVE]
  • OpenClove [INACTIVE]
  • Requestec [ACQUIRED]
  • Tropo, by Cisco [ACQUIRED]    

Appendix A: Recommendations
Appendix B: Service Interruption Case Study
Appendix C: Security Threat Case Study
Appendix D: Acquisitions of Platform Vendors
Appendix E: Unbundling of WebRTC API Platforms
Appendix F: Twilio and the Redefinition of the Communication API Space
Appendix G: Multiparty Architectures
Appendix H: Pricing Models
Appendix I: Finding out More

The report is available for purchase at BlogGeek.me.

About BlogGeek.me
BlogGeek.me is a consulting and analysis firm specializing in WebRTC and CPaaS, offering product management and product marketing services to enterprises planning and executing communication projects. Among its services, BlogGeek.me offers an online WebRTC training and a WebRTC API report.

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About the Author: Carrie Brunner

Carrie Brunner grew up in a small town in northern New Brunswick. She studied chemistry in college, graduated, and married her husband one month later. They were then blessed with two baby boys within the first four years of marriage. Having babies gave their family a desire to return to the old paths – to nourish their family with traditional, homegrown foods; rid their home of toxic chemicals and petroleum products; and give their boys a chance to know a simple, sustainable way of life. They are currently building a homestead from scratch on two little acres in central Texas. There’s a lot to be done to become somewhat self-sufficient, but they are debt-free and get to spend their days living this simple, good life together with their five young children. Carrie writes mostly on provincial stories.
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