Maestro PMS Localised Capabilities, International 24/7 Support Wows UK Clients

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Rudding Park

We use Maestro to provide a personalized experience for our guests whether they are an individual staying at our hotel, part of a large event at our facility, or at our Spa.

MARKHAM, Ontario

Maestro PMS continues to add valuable property software and services to support its independent UK hotel company clients, offering its leading PMS suite to UK clients on-premise or in the cloud. Maestro’s decade of experience providing solutions that adapt to the UK’s unique VAT and other business and accounting processes perfectly support more profitable and efficient hotel company operations.

“Rudding Park installed Maestro PMS in 2007 following in-depth research to find a system that would meet the demands of our multi-property hotel company,” said Barbara Chalmers, IT Systems Manager for Rudding Park. “We use Maestro to provide a personalized experience for our guests whether they are an individual staying at our hotel, part of a large event at our facility, or at our Spa.” Rudding Park operates a luxury hotel, holiday park, two golf courses and academy, and a new Wellness Spa in Harrogate, North Yorkshire, UK.

“Maestro is an ideal fit for many independent UK operators. We have been providing property software systems and services that meet the sophisticated business requirements of UK clients for over a decade,” said Warren Dehan, Maestro PMS President. “Maestro is experienced with the UK’s legal and staffing requirements. We provide VAT accounting and automate the specific rules surrounding hotel and spa operations. We work continually with our UK clients to ensure we meet their unique needs related to operations, features and integrations.”

“Maestro’s posting and settlement code structure easily handles our numerous VAT and tax charges,” said Chalmers. “Maestro extracts the appropriate VAT and creates reports that provide valuable bottom line figures to management that supports our financials. The system also interfaces with our other systems to consolidate charges to guest folios and our records.” Chalmers noted Rudding Park’s Maestro system interfaces with the property’s call accounting, point of sale, golf tee-time system, GDS online booking, and its room access and environmental controls.

Rudding Park also uses Maestro’s Spa and Sales and Catering systems. “Maestro’s Spa and Activities system makes it easy for guests to book a Spa Treatment or Wellness package, and the system manages our Spa Membership program,” Chalmers said.

Maestro High Quality UK System Support Makes a Difference
Hotels work 24/365 and expect the same from their tech partners’ system support. “There has never been an incident where Rudding Park has not been able to quickly contact Maestro Support,” Chalmers said. “What makes the difference is Maestro’s professionalism and product knowledge. The fact that there are 5,270 miles between North America and the UK makes no difference. Maestro does a wonderful job for our hotel company.”

Maestro PMS delivers revenue-generating property software tools and services that increase profitability. Maestro property software drives direct bookings, centralizes operations, and provides personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.

About Maestro PMS
Maestro is the preferred cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 37 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.

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About the Author: Carrie Brunner

Carrie Brunner grew up in a small town in northern New Brunswick. She studied chemistry in college, graduated, and married her husband one month later. They were then blessed with two baby boys within the first four years of marriage. Having babies gave their family a desire to return to the old paths – to nourish their family with traditional, homegrown foods; rid their home of toxic chemicals and petroleum products; and give their boys a chance to know a simple, sustainable way of life. They are currently building a homestead from scratch on two little acres in central Texas. There’s a lot to be done to become somewhat self-sufficient, but they are debt-free and get to spend their days living this simple, good life together with their five young children. Carrie writes mostly on provincial stories.
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