CHICAGO December 07, 2017
Burwood Group announced today that it has achieved the Cisco Unified Contact Center Enterprise (UCCE) Specialist certification. This designation places Burwood in an elite group of Cisco UCCE Authorized Technology Partners in the United States, having fulfilled the rigorous training requirements and program prerequisites to sell, deploy and support its clients with contextual, continuous, and high-capability contact center experiences through Cisco UCCE.
“The growth in communication channels today has created opportunities and challenges for organizations aiming to enhance the customer journey,” said Dan Speck, Vice President, Technology R&D at Burwood Group. “Achieving the Cisco UCCE specialization demonstrates Burwood’s investment in the right people, processes, and technologies to help our clients blend disparate communication channels into a seamless omnichannel contact center experience.”
Enterprise-level contact centers utilizing the Cisco UCCE solution require highly skilled support engineers to design, deploy, configure, and troubleshoot for maximum performance and minimal downtime. The Cisco UCCE Specialist certification ensures that Burwood Group’s customers have the expertise needed to enable optimal solution performance. Burwood Group will complement this specialization with its growing data analytics practice to deploy omnichannel contact center strategies with the customer at the heart of the communication journey.
About Burwood Group
Burwood Group is a systems integrator, helping forward-thinking IT leaders deliver knowledge to the end-user within the organization’s unique business context to increase profitability, reduce risk and enhance customer loyalty. We partner with leading technology and service organizations to provide tailored product and industry solutions. We work to ensure an optimal fit for each individual client. Founded in 1997 and headquartered in Chicago, Illinois, Burwood Group serves local, national and international clients. We pride ourselves in being trusted business advisors to clients by providing smarter solutions that deliver better outcomes. Visit http://www.burwood.com.
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